Security

Taking a few simple precautions can help protect your business. Here are some recommended actions to follow.



If you notice that a Terminal has been lost or suspected is stolen, please alert ClearAccept immediately via: reportpdq@clearaccept.com


In-person payments

  • Keep terminals secure

    Never leave terminals unattended or allow anyone to tamper with or remove your payment devices. If a terminal looks damaged, stop using it immediately, put it in a secure location and report it by raising a ticket via your Software company or emailing support@clearaccept.com. Additionally, when terminals aren’t in use, ensure they’re securely stored away 

  • Be alert at the point of sale

    Watch for unusual customer behaviour, such as attempts to distract staff or interfere with equipment. Never leave your payment terminals unattended! 

  • Protect supervisor access

    Always shield the terminal screen when entering your supervisor passcode to prevent it being observed.

  • Updating passcodes

    Change supervisor passcodes regularly, particularly when staff leave the business and keep a log of all staff who know the passcode for easy reference.


    If you need help with how to change the Terminal supervisor password, please contact us via support@clearaccept.com or phone: 020 7186 2186


    Our team are here to support you & are available:

    • Mon–Fri: 08.00–18.00
    • Sat: 09.00–18.00
    • Sun: 10.00–17.00
    • Bank Holidays (excl. Christmas and New Years Day): 10.00–17.00

Online Payments

  • Use strong credentials

    Create unique, complex passwords for each system or platform, and update them regularly. 

  • Enable extra protection

    Where available, turn on two-factor authentication to add an extra security layer to your login process. 

  • Monitor transactions

    Review your accounts and online payment reports frequently so you can spot and act on any suspicious activity quickly. Contact Clear Accept if you think there is evidence of suspicious activity – we are here to help you.

Employee awareness

  • Provide regular training

    Ensure your team understands how to recognise potential scams, suspicious behaviour, and security risks.

  • Reinforce good practice

    Remind employees never to share terminal passcodes, login details, or security codes with anyone.

  • Encourage vigilance

    Create a culture where staff feel confident to report anything unusual straight away, no matter how minor it may seem.

Connectivity & Network Security

  • Keep systems secure

    Connect terminals only to trusted, secure networks (avoid public Wi-Fi), ensure your business Wi-Fi is password-protected and uses WPA2/WPA3 encryption, and keep any connected systems (e.g. POS software, routers) updated with the latest security patches.

Vendor & Maintenance Security

  • Use trusted providers

    Only use authorised service providers for maintenance or upgrades and always check the credentials of anyone who comes to service your equipment

Compliance

  • Ensure you’re staying compliant

    Follow PCI DSS (Payment Card Industry Data Security Standard) requirements relevant to your business and keep software and firmware up to date to remain compliant.

Do you need to speak to someone? 

Get in touch with our support team