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Frequently Asked Questions

Cash is no longer king! Most people prefer not to carry too much cash and instead to use credit and debit cards to pay for goods and services. Accepting card payments means you can ensure quick and speedy sales when the customer is present, when talking to them over the phone, or when they are shopping online on your website. You have the benefit of accepting secure payments without the security concern of cash that you then have to bank.

ClearAccept solutions are integrated into your existing software for a seamless and secure approach. You can therefore contact your software provider or you can email us at 

We will guide you through the account set-up process and you can be up and running and using the service within a few days, all the time supported by our dedicated team of experts.

ClearAccept is an FCA regulated card payments acceptance programme. Our platform is designed from the ground up to integrate with software platforms to provide a better customer experience. We are part of the ClearCourse Group, a group of innovative technology companies, which spans 25 companies, 600+ employees and over 14,500 end-clients. Our team of industry experts have over 75 years of payments expertise.

When you sign-up to use the ClearAccept solutions you will have access to your own customer portal. Each user you nominate will be provided with log-in details and will be able to access the portal to view transactions, charges and to manage your account.

ClearAccept provide a range of devices that allow you to take card payments in person. These include:

Countertop machines – reliable and robust chip and pin terminals with a power lead that you can operate from your till or register,

Portable devices – flexible and easy-to-use wireless chip and pin devices that can used at different locations and come with a built in printer for receipts

Mobile machines – lightweight chip and pin devices that allow you to accept payments anywhere.

ClearAccept have software integrations in place with a number of trusted partners. These include organisations working in hospitality, membership, retail, financial services and more. We are currently integrated with Adelante, APT, Assisi, BrightOffice, Circdata, e-clinic, EKM, Emperium, Felinesoft, Garage Data Systems, intelligentgolf, MillerTech, PPM, Protech, Silverbear, Swan Retail, The EPOS Bureau, TISSL and Trillium.

All ClearAccept solutions are supported by a dedicated helpdesk. Our helpdesk is open:

Monday – Friday, 8.00 a.m. – 6.00 p.m.

Saturday 9.00 – 6.00 p.m.

Email us: at

Only thermal paper is compatible with the Move 5000. The dimensions are 58mm x 48mm. You can order till roll from any provider. 

We recommend ordering till rolls from Service Logistics by calling 01933 201400 or visiting

Invoices are emailed to merchants no later than the 10th of each month.

Joined up payment products

Are  you interested in seamlessly integrated payments?

Joined up payment products

Are  you interested in seamlessly integrated payments?