clearaccept

Power growth with fast, flexible funding from Revenue Finance

Mon, 02 Mar 2026 09:36:54 GMT

What is your vision for your business? It could be expanding to new locations, rolling out new products or services, or becoming the go-to choice in your industry. No matter what you want to achieve, you can invest in the resources to bring your vision to life with ClearAccept Revenue Finance .

A quick look at Revenue Finance

ClearAccept Revenue Finance, powered by Liberis, exclusively supports businesses using ClearAccept, providing fast funding* with repayments that flex with revenue*. Getting funded by Revenue Finance is simpler and quicker than traditional bank loans. You can apply in minutes, get funds within days**, and use the money for whatever you need to grow your business.

3 ways Revenue Finance can help you power growth

Discover how fast, flexible funding from Revenue Finance can help you realise your vision faster.

1. Access capital quickly

There will be times when you need fast access to capital to seize opportunities quickly. With Revenue Finance, you can access money in a little as 24 hours** and put it towards upgrading equipment, training or inventory – whatever your business needs.

“I filled out a form online, and within an hour or two I heard from Liberis explaining it all and it was exactly what we were looking for. Within the next day, we had the money.” - Steve from Two Magpies Bakery

2. Grow confidently

Fixed repayments can be stressful in slower periods. Revenue Finance enables you to grow without overextending your business financially with repayments that flex with your revenue. There’s also only one simple fixed fee, no hidden charges, and no interest.

3. Seize opportunities aligned with your vision

Every business needs something different to grow. With Revenue Finance, you can use funding for whatever resources you need to achieve more. Seize opportunities that get you closer to your vision with Revenue Finance.

“The funding allowed us to scale up in a number of ways. Increased stock levels meant we could service bigger customers, which allowed us to comfortably cover the overheads of a larger premises.” - Dominic from Letterbox4You

Realise your vision faster with Revenue Finance

Turn your vision into reality with up to £1,000,000*** in fast, flexible funding from Revenue Finance. To learn more and find out how much money you could be eligible for, visit the website .

Offer available to ClearAccept customers only.

T&Cs

*You will be expected to operate your business in a way that ensures Liberis receives a minimum monthly amount of up to 3% of the total amount owed to Liberis.

**In June 2025, 70% of merchants were funded within 1 working day.

***Amounts may be subject to change depending on your credit profile at enquiry. Revenue Based Finance is subject to an underwriting process before any offer can be made.

This product is provided by Liberis Limited, Scale Space Building, 58 Wood Lane London, W12 7RZ (company number: 05654231). This product is a form of receivables finance not a loan. Liberis is not authorised or regulated by the Financial Conduct Authority and the Financial Ombudsman Service will not be able to consider a complaint about Liberis. Financing is subject to status and our underwriting process.

Your vision, realised faster: get easy access to funding with Revenue Finance

Mon, 12 Jan 2026 15:56:08 GMT

The start of a new year is a good time to reflect on your vision for your business. Whether it's diversifying your services, growing your team, or expanding to new areas, you need resources to turn your vision into reality.

At ClearAccept, we know how challenging it can be to secure the capital you need to power your growth. Traditional bank loans come with lengthy processes and strict criteria, making it difficult to seize opportunities quickly.

That’s where ClearAccept Revenue Finance can help.

What is ClearAccept Revenue Finance? Empty heading

Revenue Finance exclusively supports businesses using ClearAccept. It offers fast, flexible funding to field service and trades businesses, supporting growth, cash flow, and seasonal opportunities. With repayments that flex with revenue*, and funding powered by Liberis, a trusted finance partner , securing reliable finance becomes far less stressful.

This means there’s no waiting around to find out if you’ve been approved for a bank loan, and no uncertainty over the amount you’ll have access to. It’s money in your account within days, put towards your business in whatever way you need it. Helping you realise your vision faster and achieving that next goal.

3 ways Revenue Finance makes funding fast and easy Empty heading

Discover how this finance solution helps you seize growth opportunities faster and move closer to your vision.

1. Quick application process Empty heading

Running a busy business leaves little time for lengthy loan applications, making it harder to access the funding you need to grow. Fortunately, Revenue Finance makes securing funding simple and easy. Apply in minutes and find out faster than with traditional loans whether you’ve been approved.

2. Funding within 24 hours** Empty heading

Traditional bank loans can take weeks to secure. That makes it difficult to quickly invest in the card terminals or payment infrastructure you need when transaction volumes spike – like upgrading systems before the Christmas rush or adding mobile card machines during summer events. Revenue Finance enables you to access the cash you need when you need it, with funding available in as little as 24 hours**.

3. Repay only as you earn* Empty heading

Empty heading

Funding is stress-free with Revenue Finance, thanks to payments that flex with your sales. When business is quieter, you repay less; when business is busy, you repay more. That means no fixed monthly payments eating into your cash flow and less pressure during slow periods.

Learn more about Revenue Finance Empty heading

ClearAccept Revenue Finance is a smart, stress-free way to power growth and turn your vision into reality. Visit the website to learn more about ClearAccept Revenue Finance and see if you’re eligible for funding.

T&Cs Empty heading

* You will be expected to operate your business in a way that ensures Liberis receives a minimum monthly amount of up to 3% of the total amount owed to Liberis.

**In June 2025, 70% of merchants were funded within 1 working day. This product is provided by Liberis Limited, Scale Space Building, 58 Wood Lane London, W12 7RZ (company number: 05654231). This product is a form of receivables finance not a loan. Liberis is not authorised or regulated by the Financial Conduct Authority and the Financial Ombudsman Service will not be able to consider a complaint about Liberis. Financing is subject to status and our underwriting process.

Contactless Payments Reach New Heights: What the Latest Data Means for Businesses

Thu, 16 Oct 2025 16:12:12 GMT

Last October, the UK saw a significant change in the way customers pay for everyday items. The contactless card payment limit was increased from £45 to £100, a move designed to make payments faster, simpler, and more convenient for consumers. By allowing customers to complete more purchases with a simple tap, this change reflected the growing desire for frictionless, seamless payment experiences. Early reports suggest that consumers are embracing this increased limit, with data from UK Finance confirming a notable surge in contactless usage.

At ClearAccept, we understand the importance of staying ahead in the rapidly evolving payments landscape. Not only do these changes impact how customers pay, but they also have significant implications for businesses striving to improve the overall customer experience.

Key Trends in Contactless Payments

The increase in the contactless limit has highlighted several key trends in consumer behaviour and payment patterns.

1. Contactless is now the dominant card payment method

Contactless payments are no longer just a convenient option—they are now the most common way people pay with cards. In December 2021, contactless transactions hit record levels, with 69% of all debit card payments and 56% of credit card payments being made via tap-and-pay. This clearly demonstrates a shift in consumer preferences, as more people opt for speed, convenience, and a touch-free payment process.

2. Average transaction values have risen

With the limit increase, the average spend per contactless transaction has naturally grown. Between October 2021, when the new limit was introduced, and December 2021, average contactless transaction values increased by 30%. Customers are now using contactless payments for higher-value items, reflecting growing confidence in both the technology and the security measures surrounding it.

3. Contactless continues to grow year on year

Contactless usage is not just a short-term spike—it is a trend that continues to accelerate. In 2021 alone, 13.1 billion contactless payments were made in the UK. This represents a 36% increase on 2020 and an impressive 52% rise compared with 2019. These figures underline that contactless payments are no longer a novelty; they are becoming the default method for face-to-face transactions across the country.

4. The value of contactless transactions is climbing steadily

Alongside growing usage, the total monetary value of contactless payments is also increasing rapidly. In 2021, the UK saw £165.9 billion spent via contactless transactions. That is 46% higher than 2020 and more than double the amount spent in 2019, highlighting the enormous economic significance of this payment method.

Taken together, these trends indicate that contactless payments are not only growing in popularity but are also becoming the most valuable form of card payment for both consumers and businesses.

Why This Matters for Businesses

For businesses, these changes are more than just statistics—they represent a major shift in customer expectations. Today’s consumers value speed, convenience, and simplicity in every interaction, and payments are no exception. By embracing contactless payments, businesses can offer a smoother, faster, and safer payment process, directly enhancing the customer experience.

This is particularly important in sectors such as hospitality, retail, and service industries, where seamless transactions can make a real difference to customer satisfaction. Delays at the till, awkward handling of cash, or complicated card processes can all detract from the overall experience, whereas contactless payments allow customers to pay with minimal friction, whether at a table, counter, or even remotely.

How ClearAccept Supports Contactless Payments

At ClearAccept, we are committed to providing businesses with the tools they need to keep pace with modern payment trends. All our card machines are fully equipped to accept contactless payments quickly and securely. This means your customers can enjoy fast, convenient transactions wherever they are—whether that’s at the till, at their table, across your site, or even out in the field.

Our range of card machines is designed to support a variety of business environments and needs. From high-traffic retail outlets to mobile service providers, ClearAccept machines ensure that every payment is processed efficiently, securely, and without disruption. By integrating contactless capabilities into your payment systems, you not only meet customer expectations but also future-proof your operations against the continued growth of tap-and-pay technology.

The Future of Contactless Payments

The surge in contactless payments is part of a wider digital payments revolution. Consumers now expect flexibility, security, and convenience in all payment interactions. The increase of the limit to £100 is just one step toward a cashless, digital-first economy where speed and simplicity are paramount.

For businesses, this evolution represents an opportunity to enhance customer satisfaction, improve transaction efficiency, and gain a competitive edge. By adopting ClearAccept’s contactless-enabled card machines and solutions, companies can ensure that their payment infrastructure keeps pace with customer expectations while maintaining the highest standards of security.

Delivering Better Customer Experiences

At the heart of all ClearAccept solutions is a focus on improving the customer experience. Every fast, seamless, and secure payment builds trust, encourages repeat business, and contributes to a positive perception of your brand. With contactless payments continuing to grow in both popularity and value, businesses that adapt quickly are best placed to meet the needs of today’s consumers.

Whether it’s a busy café, a retail store, or an outdoor service location, ClearAccept provides the technology to ensure every customer can pay quickly and securely, without unnecessary delays or complications.

Explore ClearAccept Contactless Solutions

The rise of contactless payments is more than a trend—it’s a fundamental shift in how people interact with money. ClearAccept’s range of card machines enables you to accept contactless payments wherever your customers are, making transactions simpler, faster, and safer.

View our full range of contactless card machines here.

Championing Accessibility in Payments: How Pay at Table Solutions Are Transforming the Customer Experience

Fri, 24 Nov 2023 13:45:45 GMT

In today’s ever-changing landscape of technological innovation, the way we make payments has undergone a remarkable transformation. From contactless cards to mobile wallets and QR code transactions, the shift towards digital payments has never been more rapid. Yet, amid this exciting evolution, the hospitality industry faces a vital challenge — ensuring payment methods remain accessible to everyone.

For many customers, especially those with visual impairments, the rise of touchscreen-only payment devices has unintentionally introduced new barriers to an otherwise sea mless customer experience.

Rethinking Payment Accessibility

As touchscreen card readers have become the norm across restaurants, cafés, and small businesses, an unintended consequence has emerged. These buttonless devices, while sleek and modern, make it difficult — and sometimes impossible — for individuals with visual impairments to enter their PIN independently.

Without tactile buttons, many blind or partially sighted customers are forced into awkward situations, often having to disclose their PIN to staff or companions just to complete a transaction. This not only compromises privacy and security but also detracts from the dignity and independence that every customer deserves.

At ClearAccept, we believe technology should empower — not exclude. That’s why our Pay at Table device has been developed to deliver a more inclusive and positi ve customer experience for everyone. Built on the reliable Axium DX8000 platform and powered by Android, this cutting-edge payment device introduces a major leap forward in accessible pay at table solutions .

How the Pay at Table Device Supports Accessibility

When the Visually Impaired Mode is activated, the Pay at Table device transforms the payment process into a guided, user-friendly experience. Through a series of clear, audible prompts, customers are guided step by step — from confirming the transaction amount to locating the PIN pad and entering their details securely.

The device communicates essential information such as button placement, confirmation cues, and the total to be paid, allowing customers with visual impairments to pay confidently and independently.

Why Accessibility Matters More Than Ever

Although accessibility features like these already exist, a lack of awareness among merchants means many customers still encounter barriers. Hospitality venues and retailers often underestimate the value of inclusive payment design — not just for compliance or convenience, but for delivering a better overall customer experience.

When businesses adopt inclusive technology such as our Pay at Table solutions, they demonstrate a genuine commitment to equality, customer care, and social responsibility.

Accessibility isn’t a niche consideration — it’s a core component of exceptional service. For restaurants and hospitality venues, the ability to offer a truly inclusive pay at table experience can set them apart. Customers notice when their needs are anticipated and respected, and that attention to detail can turn a simple payment moment into a powerful reflection of your brand values.

Leading the Way with Inclusive Payment Innovation

At ClearAccept, inclusivity is not just an afterthought — it’s a design principle. Our mission is to remove friction from the payment journey, ensuring every guest can settle their bill comfortably, securely, and independently.

With our Pay at Table device, we’re proud to offer a solution that not only enhances accessibility but also elevates the entire payment process for businesses and their customers alike.

As digital payment methods continue to evolve, the hospitality industry has an opportunity to lead the charge towards a more inclusive future. By embracing Pay at Table solutions that cater to all customers — regardless of visual ability — businesses can deliver a more meaningful, accessible, and memorable customer experience.

Empowering Everyone to Pay with Confidence

Ultimately, the future of payments should be one where nobody is left behind. ClearAccept’s Pay at Table technology represents more than a convenient payment option — it’s a statement of inclusion, innovation, and empowerment.

By combining accessibility with advanced design, we’re helping create a payment landscape where every individual, regardless of ability, can participate fully and confidently in the digital economy.

This is just the beginning. Together, we can continue to break down barriers, enrich the customer experience, and ensure that the next generation of payment technology is built for everyone.

Ready to offer a more inclusive payment experience?

Discover how ClearAccept’s Pay at Table solutions ca n transform your business and enhance every customer’s experience.
Contact our team today to find out more.

How ClearAccept Merchant Financing Funds SMBs' Growth

Wed, 27 Sep 2023 12:55:26 GMT

Small and medium-sized businesses (SMBs) are the backbone of economies worldwide. They drive innovation, create jobs, and contribute significantly to economic growth. However, SMBs often face challenges in securing the capital needed to grow, invest, and adapt to changing market conditions. Traditional bank loans can be slow, inflexible, and difficult to access, leaving many businesses in a difficult position.

This is where merchant financing comes in. Designed with the unique needs of SMBs in mind, merchant financing provides a flexible, accessible way to fund business growth. In this post, we explore five key ways merchant financing can empower SMBs to thrive and expand.

Access to Quick and Flexible Capital

One of the biggest advantages of merchant financing is the speed at which businesses can access funds. Unlike traditional bank loans, which often involve lengthy approval processes, extensive paperwork, and strict eligibility criteria, merchant financing offers a streamlined application process.

Alternative lenders providing merchant financing typically require minimal documentation, allowing business owners to receive funds faster. This quick access to capital can be critical when opportunities arise, whether it's purchasing new stock, upgrading equipment, or taking advantage of a sudden market trend. By removing delays in funding, merchant financing helps SMBs stay agile and responsive in a competitive environment.

Freedom to Use Funds as Needed

Merchant financing provides businesses with the flexibility to allocate funds according to their specific needs and priorities. This level of autonomy allows SMBs to make strategic decisions that align with their growth objectives.

Whether it’s expanding a product line, launching a targeted marketing campaign, renovating a storefront, hiring additional staff, or simply bolstering working capital, merchant financing gives business owners the freedom to invest where it matters most.

By adapting quickly to changing circumstances and seizing opportunities as they arise, SMBs can strengthen their competitive position and drive sustainable growth. This flexibility can be a major advantage in fast-moving markets where timing and responsiveness are key to success.

Financing That Aligns with Cash Flow

Unlike traditional loans with fixed monthly payments, merchant financing is designed to align with a business’s cash flow. Repayments are typically based on a percentage of daily card transactions.

This model provides a significant benefit during slow periods, as businesses pay less when sales are lower. It relieves financial pressure and allows business owners to manage operational expenses more effectively. By tying repayments to actual sales, merchant financing helps SMBs maintain a healthy financial position while still meeting their obligations.

Ideal for Seasonal Businesses

For many SMBs, revenue fluctuates throughout the year. Seasonal demand peaks and troughs can make managing cash flow challenging, and traditional loans often fail to accommodate these patterns.

Merchant financing offers a solution tailored to seasonal businesses. Since repayments are a percentage of daily sales, businesses automatically pay more during busy periods and less during slower months. This flexibility ensures that businesses can cover their costs without straining their finances during off-peak times, providing stability and predictability in an otherwise variable market.

Minimal Credit Score Requirements

Securing financing from traditional lenders can be difficult for SMBs with lower credit scores or limited credit history. Banks often prioritise credit scores above all else, leaving many businesses ineligible for funding.

Merchant financing providers take a broader view of a business’s financial health. While credit history is still considered, it is not the sole determining factor. This inclusive approach enables more businesses to qualify for financing, providing opportunities for growth and a chance to improve financial standing over time.

The Advantages of Merchant Financing

Merchant financing has emerged as a lifeline for SMBs, addressing the unique challenges they face when seeking capital. Its key benefits include:

Quick and accessible funding – helping businesses seize growth opportunities without delay.
Freedom to allocate funds – supporting strategic investments and business expansion.
Alignment with cash flow – repayments fluctuate with sales, easing financial pressure.
Adaptability for seasonal revenue – ideal for businesses with fluctuating sales patterns.
Minimal credit score requirements – widening access to financing for more SMBs.

By combining speed, flexibility, and accessibility, merchant financing equips SMBs with the resources they need to thrive in today’s competitive business environment. With the right approach, it can be a powerful tool for growth, enabling businesses to invest confidently and respond quickly to market opportunities.

Unlock Growth with ClearAccept Merchant Financing

At ClearAccept, we are committed to helping small and medium-sized businesses access the tools and resources they need to succeed. Our merchant financing solutions provide fast, flexible, and secure funding, designed to meet the unique needs of SMBs.

Learn more about ClearAccept Merchant Financing and how it can help your business grow.

Revolutionising the Hospitality Industry: Introducing Our Android Pay at Table Solution

Mon, 17 Jul 2023 12:53:59 GMT

Innovation drives progress, and in the world of technology, it is often the collaborative efforts that yield the most ground-breaking results. Here at ClearAccept, we have embarked on an exciting journey alongside our colleagues at TISSL, aiming to revolutionise the hospitality industry with our Android Pay at Table solution. This cutting-edge project has not only deepened our understanding of the industry but also allowed us to develop a product that enhances operational efficiency while prioritising exceptional customer service.

Optimising Existing Journeys: One of the key aspects that sets our Android Pay at Table solution apart is its seamless integration with TISSL tills, creating a harmonious marriage of convenience and familiarity. Instead of forcing businesses to adapt to a completely new system, we have developed our solution to optimise the journeys they already have in place. By seamlessly blending with existing infrastructure, our Android Pay at Table solution ensures a smoother transition, minimising disruption and maximizing efficiency.

The Power of Android: At the heart of our innovative solution lies the Android platform, a powerful and versatile operating system that surpasses other devices in terms of modernity and robustness. By harnessing the capabilities of Android hardware, we have created a platform that not only streamlines payment processes but also empowers businesses to explore new horizons.

Unleashing the Potential: With Android as our foundation, we have unlocked a world of possibilities to enhance the Pay at Table experience. Unlike other devices, our solution provides unparalleled access to a range of cutting-edge features, paving the way for continuous development and evolution. From personalised customer interactions to integrated loyalty programs, our Android Pay at Table solution sets the stage for businesses to go beyond the conventional, providing a truly unique and innovative dining experience.

"I’m most excited about the ability to run a complete point-of-sale system on the Android device. While pay-at-table is undoubtedly convenient, the next step lies in expanding the possibilities to it being a mobile end-to-end till system itself."
Mark Roberts | Divisional Director, Payments

Empowering Businesses with Tailored Payment Solutions: Insights from ClearAccept's Annual Payments Strategy Group

Mon, 27 Mar 2023 09:12:53 GMT

ClearAccept is dedicated to providing payment solutions that meet the evolving needs of our ClearCourse software customers. We strive to develop products that will have the most significant impact on our customers' businesses, both now and in the future. This means focusing our resources on features that add value, and avoiding those that do not.

To better understand our customers' unique payment requirements, we recently held our first Payments Strategy Group meeting. This was an opportunity for us to connect with our customers directly, discuss payment solutions and feature updates that are most important to them, and gain insights into their needs.

At the event, we invited a small number of our customers from various ClearCourse software platforms to join us for a day of learning and sharing. The day was split into two parts. First, we had three external speakers from Mastercard, Amex, and Deko provide insights on payment trends such as Open Banking and Buy Now Pay Later, giving businesses a better understanding of what payment methods their own customers might start to expect.

We then hosted an inclusive, open forum with customers from all sectors, size and roles to discuss products and updates that are on our roadmap, seeking feedback and thoughts on what was most important to them.

We enjoyed getting to learn directly from customers like you, and, as well as your feedback on the product roadmap, took 3 key things away with us.

Firstly, we discovered that when you give people the space and freedom to talk about interesting topics - they will, as evidenced by the engaging and thought-provoking conversations we had with our customers.

Secondly, we gained valuable insights into the distinct priorities and needs that vary by sector, and our Product team's skills are instrumental in delivering value to as many customers as possible.

We also learned that Buy Now Pay Later and Open Banking are rapidly expanding payment methods, and when businesses understand how they work, they can have a significant positive impact on unlocking customers and streamlining admin processes.

At ClearAccept, we remain committed to developing payment solutions that are tailored to the unique needs of our customers, and we look forward to hosting future events to continue the conversation.

Introducing the new ClearAccept Brand

Wed, 07 Sep 2022 11:04:55 GMT

ClearAccept has been a hugely important part of the ClearCourse business since its launch in 2018. While at a group level, a focus has been on acquiring new software businesses with huge potential, the role of ClearAccept has been significant.

As the group’s own payments platform, ClearAccept has helped those software businesses to accept payments with a future-proof solution designed especially for SMEs.

In a very short space of time, we built a multi-channel payments platform that’s integrated into ClearCourse platforms across automotive, hospitality, jobs and trades, medical and aesthetics, membership, retail, sport and leisure and veterinary.

Our initial branding was designed to help us get off the ground. We had a simple logo and website, which helped us to ‘get out there’ and build our products.

What started as an online payment platform has quickly developed to include a wide range of card machines, an online payment solution, a virtual terminal, and pay by link – plus a top-class fraud monitoring solution.

We now have more than 1000 customers and are approaching £1bn of payments flow.

We’re also about to launch our class-leading integrated Android card machine with Pay at Table, and will be the first in the UK to offer the integrated Android device with a business app for software platforms and their customers.

Given all of that, it was clear we needed to mature as a brand – we needed an identity to represent who we are, why we exist, what we offer, and where we’re headed.

Creating a ne w ClearAccept

Our brand and our purpose were known internally, but we needed to better communicate this to customers. We needed a new look and feel that matched the quality of what we’ve built and how proud we are of our brand.

It needed to help us grow by having clearer messaging about what we offer, what we integrate with and why we can support their business goals.

We wanted something our team is proud to show off and could evolve with us as we continue to grow. And we wanted a brand statement that clearly summed up what we do, and the benefit our clients get.

Our new brand statement? Future-proof your payments.

Very deliberately, it’s not a grandiose, aspirational sentiment because payments are a day-to-day business need. It is, however, a statement that conveys exactly what we offer.

Our products help ClearCourse platforms secure their customers’ payments with a solution that’s designed for their software today, but whose entire roadmap is guided by what our customers will need tomorrow.

It sums up why ClearAccept is the best choice for ClearCourse customers.
It’s more than payments.
It’s about innovation, security, partnership, transparency and support.

Our new look

Our original brand identity incorporated a tick to represent an accepted payment and positive experience. We wanted to keep this idea, but it needed modernising to be cleaner and more distinctive.

Our new brand identity is simple, clean and modern and features a stronger, simpler graphic for a more powerful statement.

We’re proud of how it looks and the messages that the brand conveys, and all of our marketing channels, our physical assets and this new website have been redesigned with our new identity in mind.

You’ve probably also noticed that we’ve gone green. We feel that this aligns more closely with the visual representation of ‘accept’ and the positive direction we’re heading in.

Our values

As part of the ClearCourse group, our team and our brand are guided by our FAIR™ Values, which keep us focused on how we approach things every day, from how we interact with our colleagues and customers to why and how we build our products.

Of course, a brand in itself means very little – it’s got to be backed up by the right people and the right products.

And, fortunately, we’re certain we have them!

ClearAccept hits the right notes for Project Music

Wed, 03 Aug 2022 15:20:14 GMT

Devon-based guitar store processes thousands of payments each year. Despite a big-name bank solution in place, a significant resource was needed to process payments. After switching to ClearAccept, Project Music gets paid more quickly, and pays less in fees. The ClearAccept solution saves Project Music a significant amount of time, too.

The brief:

Devon-based guitar store Project Music sells guitars in-store and online and needed a new payments solution to process the 3500-plus orders it handles every year.

The challenge:

Previously, the business had relied on a big-name bank to handle its payments. However, they found even with this resource in place, significant resources were needed to manage payments, and the solution they had wasn’t seamless.

“With ClearAccept we get paid quicker and make savings on the rates we pay. ClearAccept also integrates really nicely into our website and provides quicker management of transactions.”

The solution:

After speaking with an extensive list of card processing companies, Project Music switched to ClearAccept on the recommendation of their website provider, EKM – a fellow ClearCourse business that they’ve worked with for over 17 years. The ClearAccept solution has been integrated into the Project Music website, meaning customers don’t have to leave the site to complete their purchase.

The outcome:

After switching to ClearAccept, Project Music has found it gets paid more quickly, and saves money on the rates it pays, too. The website integration delivers a seamless customer experience and enables quicker transaction management.

In turn, the Project Music team is spending less time managing transactions and payment security, and more time on what they love – guitars and their customers!

The rise of Digital Wallets for in person payments

Mon, 30 May 2022 14:43:43 GMT

The use of mobile wallets is on the rise, so if you’re taking payments at a point of sale it’s important you understand them. It’s expected that globally, 1.6 billion consumers will pay by digital wallets at point-of-sale in 2023, that’s 30% of POS transactions.

What is a Digital Wallet?

A digital wallet is a payment tool that lets consumers make payments in stores, online or via apps using their smartphone. The digital wallet lets you securely store virtual versions of debit and credit cards as well as things like tickets, loyalty cards and vouchers. The wallet is usually an app; Apple, Google and Samsung all have their own built into their latest phone models.

How does it work ?

A Digital Wallet links the payment details from the bank account connected to your cards to the business that you are making a transaction with. It is similar to making a contactless payment, except the data is sent from the wallet rather than the physical card.

Are they secure ?

Digital wallets on Smartphones are stored within password and biometric protected devices, varying from Touch ID to Face ID and passwords. Card information is always encrypted and never stored within the app or shared with the business at point of payment. Each card is tokenized which allows the payment gateway to charge the account the card is connected to without sharing card or bank data with the merchant. However, it’s important that consumers stay aware of risk and don’t share their password, monitor their accounts and disable their device if it is lost or stolen.

Why do people l ike using Digital Wallets?

There are many benefits to using a Digital Wallet:

They are quicker, simpler are more convenient to use as consumers don’t need to carry multiple cards around with them. Consumers can always have their cards on hand without having to root around for the card they want to use.
It limits the amount of financial and personal information consumers need to carry around, which means there is less risk of cards being lost or stolen. It also means consumers can’t lose their entire wallet.
The card data is never stored in the app. Unlike if your card is stolen, they won’t be able to use your cards without your password.
Consumers don’t need to remember multiple PIN numbers and passwords. All cards can be accessed with a phone password, Face ID or Touch ID.
They let you store more than payment cards. Consumers can also save things like loyalty cards, train tickets, concert tickets and gift cards in an easily accessible and organised place.
For merchants there is less chance of fraud because of the security of Digital Wallets. It also offers a quick and easy checkout which reduces queues leading to more sales and an improved customer experience.

Transaction Fraud: Red Flags and Mitigating Risk

Mon, 10 Jan 2022 13:57:29 GMT

It is important that anyone accepting payments monitor transactions to help prevent transaction fraud. Transaction Fraud occurs when a stolen payment card or its data is used to generate an unauthorised transaction via a customer not present transaction.

What is a customer not p resent transaction?

Customer not present transactions occur when payment is made online, over the phone or through mail order.

These Payment are known as Customer not present transactions as the card is not physically present for examination at the time of payment. These types of payments are more susceptible to fraud because they are not protected by Chip and Pin; merchants should be more cautious when receiving payments via these channels.

What are common types of fraud for Customer not present transactions?

Payment fraud including identity theft: Occurs when a fraudster uses a stolen or fake credit card to buy goods/services or when fraudsters use stolen information, such as email accounts, user accounts, names, addresses, IP addresses, and personal devices, to complete their purchase.

Friendly fraud (also known as chargeback fraud): Occurs when a consumer (or fraudster) makes an online shopping purchase with a credit card but then requests a chargeback from the issuing bank after they’ve received the goods or services. The consumer may cite damaged goods or undelivered products as grounds for a refund. Depending on the original payment method, the merchant can be made accountable when a chargeback happens.

Interception fraud: Occurs when a fraudster uses a stole n credit card along with the same billing address and shipping address that is linked to the card and then intercepts the goods before they are delivered. This may occur by a fraudster calling after the order is placed and before it has shipped to ask for the delivery address to be changed. They may also contact the courier to change the route of the package to a different address of their choosing. Even simpler (and potentially riskier), they may just wait for the package to be delivered at the cardholder’s address, sign for it, and steal it from right outside the front door.

Just because a transaction is approved does not mean the card is genuine. It is important to consider this when processing MOTO (Mail Order / Telephone Order) and ecommerce payments.

Who is liable f or transactions deemed fraudulent?

We encourage businesses to obtain important information from the cardholder during some or all cardholder not present transactions, including:

Cardholder’s name as it appears on the card
Card expiration date as it appears on the card
Billing address
Card security code
Phone number and/or email address
Account number

It also helps to keep copies of order forms and obtain proof of delivery to the shipping address provided by the buyer.

What should you look out for when accept ing customer not present transactions?

It is vital to be aware of any Potential “red flags”, for example:

Unusually large orders or orders for multiple quantities of the same item
Several orders received within a short space of time, often in increasing value
Orders using multiple credit cards, especially where the first 12 digits of the card are the same and only the last four are different
Orders requiring ‘urgent’ shipping or delivery to a Post Office box or third party
Orders from someone who is not the owner of the card
The cardholder claiming they cannot provide the CCV
Different shipping and billing address

If any of the above indicators are present then you should exercise caution. If you are not satisfied that a payment is genuine then we would recommend that you do not provide goods and services and that the payment be refunded immediately.

H ow can you minimise the risk of fraudulent transactions and chargebacks?

Complete additional due diligence by requesting:

A short video of the card holder confirming their name, holding their credit card AND obscuring part of the card number along with,a picture of their photo ID showing their address. This allows you to evidence the cardholders identity and confirm the address to which the credit card is registered and to which you are shipping. For genuine customers, this will take less than two minutes. For fraudsters, it’ll put them off entirely.
Always ensure the billing address and delivery address are consistent.
Only deliver to the billing address and send via recorded delivery where possible. Obtain proof of delivery to the billing address provided by the buyer.
Always request the cardholders name and card expiration date as it appears on the card.

If you have any concerns regarding any transactions and/or are not satisfied after completing additional due diligence, then we recommend that you do not ship the goods and that you refund the payment as soon as possible.

H ow does ClearAccept help prevent transaction fraud?

It is the merchants responsibility to excise due diligence on all payments received, however ClearAccept will also attempt to mitigate these risks by:

Processing all transactions via our fraud monitoring solution, which are then assessed individually by an external vendor. Any transactions which are deemed out of line will be reviewed by the Risk and Compliance Team, who may contact the merchant to request further information regarding a transaction.
Executing 3D Secure for all ecommerce transactions. This shifts most fraud liability from the merchant to their customer or their customer’s bank in instances where the transactions are fraudulent. If 3D Secure authentication is failed then ClearAccept will decline the payment automatically.
Providing a result for the Security Code (CVV) on all transactions and Address Verification (AVS) on all ecommerce transactions. If the CVV is not a match then ClearAccept will automatically decline the transaction.